Support Policy

1. General Support Information:
1.1. Our customer support team is available during our regular business hours, which are Monday to Saturday, 10.00am to 7.30pm You can reach us by +919822780055 or Technical Support:
2.1. If you encounter technical issues with a product purchased from Rajiv Electronics, please contact our technical support team for assistance.
2.2. Our technical support team will provide guidance and troubleshooting steps over the phone or via email to help resolve the issue.
2.3. In some cases, if the issue cannot be resolved remotely, we may request that you bring the product to our store or recommend an authorized service center.
3. Warranty Support:
3.1. Many of our products come with manufacturer warranties. If you encounter issues covered by the manufacturer’s warranty, please refer to the warranty information provided with the product or contact our customer support for assistance in initiating a warranty claim.
4. Product Returns and Exchanges:
4.1. For information regarding product returns and exchanges, please refer to our refund policy, which can be found at [link to refund policy].
5. Product Information and Recommendations:
5.1. Our knowledgeable staff can provide product information, recommendations, and help you choose the right electronics for your needs. Contact us for personalized assistance.
6. Special Orders and Customization:
6.1. If you require special orders or product customization, please contact our sales team. We will do our best to fulfill your specific requirements.
7. Bulk and Corporate Orders:
7.1. We welcome bulk and corporate orders. Please contact our sales team to discuss pricing, availability, and delivery options for large quantity orders.
8. Customer Feedback:
8.1. We value your feedback and use it to improve our products and services continuously. Please let us know about your experiences, suggestions, or concerns through our customer feedback channels.
9. Lost or Stolen Products:
9.1. In the unfortunate event that your purchased product is lost or stolen, please contact our customer support team to report the issue. We will assist you in any way possible, such as providing information for insurance claims or helping you locate a replacement.
10. Changes to this Support Policy:
10.1. Rajiv Electronics reserves the right to update or modify this support policy at any time. Any changes will be effective immediately and will apply to all interactions and purchases made after the update.